More Pickups — Terms of Service

Effective Date: May 1, 2026 Last Updated: April 8, 2026

These Terms of Service (“Terms”) govern your access to and use of the More Pickups platform (“Platform”) provided by SIC Digital LLC (“Provider,” “we,” “us,” or “our”). By accessing or using the Platform, you (“Client,” “you,” or “your”) agree to be bound by these Terms. If you do not agree, you may not use the Platform.

These Terms apply to all clients using the Platform. Clients with a separate signed Service Agreement with Provider are governed by that agreement, which supersedes these Terms to the extent of any conflict.

1. Platform Access

1.1 License. We grant you a non-exclusive, non-transferable right to access and use the Platform for your internal business operations during your active subscription. This license does not include any right to the Platform’s source code.

1.2 Accounts. You are responsible for all activity on your accounts and for maintaining the confidentiality of login credentials. You must notify us promptly if you become aware of any unauthorized access.

1.3 Users. You may authorize employees and contractors to use the Platform on your behalf. You are responsible for all users’ compliance with these Terms.

2. Services

2.1 Platform. The Platform provides donation pickup scheduling, logistics management, driver routing, donor-facing scheduling, and related tools as described in your order or invoice.

2.2 White Labeling. The donor-facing application is white-labeled under your brand. Your donors will not see More Pickups or SIC Digital branding in the donor experience. Back-end applications used by your staff may include Provider branding for support purposes.

2.3 Infrastructure. We provide all server infrastructure, database hosting, application hosting, and deployment required to operate the Platform. You have no responsibility for server management, security patches, or database administration.

2.4 Third-Party Services. Depending on your plan, certain third-party services may be required for platform operation (SMS, email, maps). Where applicable, you are responsible for maintaining your own third-party accounts and paying those providers directly. We will manage the configuration of these accounts on your behalf.

2.5 Maintenance. We maintain and update the Platform on an ongoing basis, including bug fixes, security patches, and feature enhancements. Routine updates are deployed during off-peak hours and do not require advance notice.

3. Pricing and Payment

3.1 Fees. You agree to pay the fees described in your order, invoice, or pricing plan. Fees may be based on a per-completed-pickup rate, a per-seat rate, a flat monthly fee, or a combination, as specified in your agreement with us.

3.2 Completed Pickups. Where billing is based on completed pickups, a “Completed Pickup” is any pickup or service stop processed through the Platform that results in a successful completion. Cancelled, refused, or unsuccessful stops are not counted.

3.3 Billing. We invoice monthly. Payment is due within fifteen (15) days of invoice date.

3.4 Payment Method. We accept ACH bank transfer and credit card payments. You authorize us to charge your payment method on file for all fees due.

3.5 Late Payment. Late payments accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is less.

3.6 Suspension. If you have an outstanding, undisputed balance for more than thirty (30) days past the due date, we may suspend your access upon fifteen (15) days written notice. Access will be reinstated within one (1) business day of receiving full payment.

3.7 Fee Changes. We may modify fees with at least sixty (60) days written notice before the change takes effect. Your continued use after the change constitutes acceptance. If you do not agree, you may cancel your subscription before the new fees take effect.

3.8 Taxes. All fees are exclusive of taxes. You are responsible for all applicable taxes except our income taxes.

4. Data

4.1 Your Data. All data generated by or on behalf of you through the Platform (“Your Data”) is and remains your property. We will not access, use, or disclose Your Data except as necessary to provide the services or as required by law.

4.2 Data Export. Upon termination or upon your written request at any time, we will export Your Data in a standard, machine-readable format (CSV or JSON) within thirty (30) days.

4.3 Data Isolation. Your data is logically isolated from other clients. No other client can access your data, and you cannot access theirs.

4.4 Backups. We maintain daily automated backups with a minimum retention period of thirty (30) days.

4.5 Security. We implement reasonable administrative, technical, and physical safeguards to protect Your Data, including encryption of data in transit (TLS) and at rest, and access controls limiting personnel access on a need-to-know basis.

4.6 Artificial Intelligence and Machine Learning. Your Data will not be used to train, develop, or enhance any third-party artificial intelligence or machine learning models. We may use aggregated and de-identified data across all clients to develop, improve, or enhance features within the More Pickups platform, provided that: (a) data is aggregated before use so that no individual client can be identified; (b) no personally identifiable information (names, addresses, phone numbers, emails) is included in any training data; and (c) any AI or ML features within the platform are supplementary tools and are not a substitute for human oversight. Platform features that incorporate AI or machine learning may produce results that are approximate or imperfect.

5. Acceptable Use

You agree not to:

(a) Attempt to access data belonging to other clients or any portion of the Platform to which you do not have authorization; (b) Use the Platform in any manner that materially degrades performance for other users; (c) Reverse engineer, decompile, or attempt to discover any source code or underlying algorithms of the Platform; (d) Copy, modify, distribute, sell, or sublicense the Platform or any part of it; (e) Use the Platform for any purpose other than your internal business operations; (f) Use the Platform in violation of applicable law.

6. Intellectual Property

6.1 Our IP. The Platform and all related source code, documentation, designs, algorithms, and intellectual property are and remain the exclusive property of SIC Digital LLC. These Terms do not transfer any ownership rights to you.

6.2 Feedback. If you provide suggestions or feedback about the Platform, we may use it freely without restriction or obligation.

7. Confidentiality

7.1 Mutual. Each party agrees to hold the other’s confidential business information in confidence and not disclose it to third parties without prior written consent.

7.2 Competitive Relationships. You acknowledge that we operate a multi-client platform and may provide services to other organizations in the donation pickup industry. We maintain strict information barriers between all clients. No client’s data, business strategy, or operational information will be shared with or used for the benefit of any other client.

7.3 Marketing. We may use your name, logo, and a general description of services in our marketing materials to identify you as a customer. You may revoke this permission at any time with written notice.

8. Availability

8.1 Uptime. We use commercially reasonable efforts to maintain Platform availability of 99.5% measured monthly, excluding scheduled maintenance.

8.2 Exclusions. The uptime commitment does not apply to unavailability caused by: scheduled maintenance, factors outside our reasonable control (internet outages, DNS failures, DDoS attacks, force majeure), your equipment or network, third-party services, or suspension due to non-payment.

9. Limitation of Liability

9.1 Cap. Our total aggregate liability under these Terms shall not exceed the total fees paid by you in the twelve (12) months immediately preceding the event giving rise to the claim.

9.2 Exclusion. Neither party shall be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunity, regardless of the theory of liability.

9.3 Exception. The limitations above do not apply to either party’s willful misconduct or gross negligence.

10. Term and Termination

10.1 Term. These Terms remain in effect for as long as you have an active subscription to the Platform.

10.2 Cancellation. Either party may cancel the subscription with thirty (30) days written notice. You are responsible for all fees through the end of the notice period.

10.3 Termination for Cause. Either party may terminate immediately if the other party materially breaches these Terms and fails to cure within thirty (30) days of written notice.

10.4 Effect. Upon termination: (a) your access to the Platform ceases; (b) we will export Your Data per Section 4.2; (c) you shall pay all fees accrued through the termination date; (d) Sections 4, 6, 7, 9, and 11 survive termination.

11. General

11.1 Governing Law. These Terms are governed by the laws of the State of Florida.

11.2 Disputes. Any dispute shall first be subject to good faith negotiation for thirty (30) days. If unresolved, either party may initiate binding arbitration under the rules of the American Arbitration Association in Fort Lauderdale, Florida.

11.3 Force Majeure. Neither party is liable for delays or failures caused by events beyond reasonable control, including natural disasters, war, pandemics, or failure of third-party services.

11.4 Assignment. Neither party may assign these Terms without the other’s written consent, except in connection with a merger, acquisition, or sale of substantially all assets.

11.5 Entire Agreement. These Terms, together with any order form or invoice, constitute the entire agreement between you and us regarding the Platform.

11.6 Amendments. We may update these Terms with thirty (30) days notice. Continued use after the update constitutes acceptance. Material changes will be communicated via email.

11.7 Severability. If any provision is held invalid, the remaining provisions continue in full force.

11.8 Independent Contractors. We are independent contractors. Nothing in these Terms creates a partnership, joint venture, or employment relationship.

Contact

SIC Digital LLC Email: support@morepickups.com Phone: (512) 686-6383 Web: morepickups.com/support